Table of Contents

1. Scope of This Policy

This Privacy Policy describes how MBM Service Group LLC may collect, use, disclose, retain, and protect information when you visit our website, communicate with us, submit a form, schedule a consultation, make a payment, use our Secure Client Portal, or obtain services from MBM.

MBM Service Group LLC is based in Sarasota, Florida, United States.

Our services may include tax preparation, accounting and bookkeeping, payroll services, business advisory, business formation, personal credit services, business credit services, and related professional services.

Certain professional services may be governed by additional engagement letters, service agreements, privacy notices, disclosures, authorizations, or legally required consent forms.

2. Information We Collect

The information we collect depends on how you interact with MBM and which services you request.

Contact Information

• Name
• Email address
• Telephone number
• Mailing address
• Business name
• Preferred communication method
• Information voluntarily provided through forms or communications

Business Information

We may collect information regarding business ownership, business structure, operations, employees, contractors, accounting records, payroll needs, tax matters, financial performance, and other information necessary to provide requested business services.

Technical Information

When you interact with our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Pages visited
• Referral source
• Date and time of access
• Website interactions
• Cookie and similar technology identifiers

3. Sensitive Personal & Financial Information

When necessary to perform professional services, MBM may receive sensitive information including:

• Social Security numbers
• Employer Identification Numbers
• W-2 and 1099 forms
• Tax returns and tax records
• Income and expense information
• Financial statements
• Accounting records
• Payroll information
• Banking information
• Credit reports and credit-related information
• Identity verification documents

4. Taxpayer & Tax Return Information

5. Credit Information

When a client requests personal or business credit services, MBM may receive information relating to credit reports, credit accounts, payment history, business credit profiles, creditor information, or other information reasonably necessary to perform authorized credit-related services.

Credit information is used only for legitimate, authorized business purposes and in connection with services requested or authorized by the client, subject to applicable law.

6. How We Use Information

MBM may use information to:

• Respond to inquiries
• Schedule consultations
• Provide requested professional services
• Manage client relationships
• Prepare tax returns when engaged to do so
• Perform accounting and bookkeeping services
• Provide payroll services
• Provide business advisory services
• Assist with business formation services
• Provide authorized personal or business credit services
• Process and administer payments
• Communicate regarding services
• Maintain appropriate business and regulatory records
• Protect our website, systems, clients, and business
• Detect and prevent fraud or unauthorized activity
• Improve our website and services
• Analyze website performance
• Comply with legal and regulatory requirements

7. Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be categorized as:

Where applicable, visitors may be offered controls such as Accept All, Reject Non-Essential, and Manage Preferences.

Additional information about cookies and similar technologies is provided in our Cookie Policy.

8. Analytics & Advertising Technologies

Depending on our website configuration, MBM may use technologies and services such as Google Analytics, Google Tag Manager, Google Ads, Meta Pixel, and similar tools.

These services may process technical information such as device identifiers, IP-related information, browsing activity, interactions with advertisements, referral information, and website activity.

Where required or implemented, non-essential analytics and advertising technologies may be controlled through our consent management system and privacy preferences.

9. Payments

Electronic payments may be processed by authorized third-party payment processors, such as Stripe or other payment service providers selected by MBM.

MBM does not intend to store complete payment card numbers through its general website infrastructure when payment information is processed directly by an authorized payment processor.

10. Secure Client Portal

MBM may provide clients with access to an approved Secure Client Portal for transmitting, receiving, storing, or managing sensitive documents and information.

Clients should use the Secure Client Portal for documents containing sensitive tax, identity, financial, payroll, banking, or credit information.

The Secure Client Portal or portions of its supporting infrastructure may be operated by authorized third-party technology providers.

11. How We Disclose Information

MBM does not disclose client information indiscriminately. Information may be disclosed when reasonably necessary to:

• Provide services requested or authorized by a client
• Operate our business and technology infrastructure
• Process authorized payments
• Work with authorized service providers
• Protect against fraud, cybersecurity threats, or misuse
• Comply with applicable legal or regulatory obligations
• Respond to valid legal process where required by law
• Protect the rights, security, and property of MBM or others

Tax return information remains subject to additional restrictions described in the Taxpayer & Tax Return Information section of this Policy.

12. We Do Not Sell Personal or Tax Information

13. Service Providers

MBM may engage authorized third-party providers for:

• Website hosting
• Secure client portal services
• Cloud infrastructure
• Email and communications
• Customer relationship management
• Scheduling
• Payment processing
• Accounting and professional software
• Analytics
• Advertising
• Cybersecurity and fraud prevention

Our technology environment may include providers such as Hostinger, WordPress-related services, Google services, Stripe, scheduling providers, and other authorized vendors used in our operations.

14. Data Security & Cybersecurity

MBM maintains administrative, technical, and physical safeguards designed to protect personal and customer information against unauthorized access, use, alteration, disclosure, loss, or destruction.

Depending on the system and information involved, safeguards may include:

• Access controls
• Multi-factor authentication
• Encryption where appropriate
• Secure client portals
• Restricted access to sensitive information
• Security monitoring
• Backup and recovery procedures
• Information security policies and procedures
• Service-provider security controls

Access to sensitive information is restricted to authorized persons and service providers who require appropriate access for legitimate business purposes.

15. Data Retention & Secure Disposal

MBM retains information for periods reasonably necessary to provide services and satisfy applicable business, professional, tax, accounting, contractual, regulatory, security, and legal obligations.

Retention periods may differ depending on the information and service involved.

Information no longer required will be handled in accordance with applicable retention and secure-disposal procedures.

16. Marketing Communications

With appropriate permission, MBM may send educational, informational, promotional, or marketing communications regarding our services.

Where appropriate or required, marketing consent will be separate from consent necessary to receive professional services.

Recipients may unsubscribe from marketing emails using the unsubscribe mechanism contained in the communication or by contacting MBM.

Marketing consent does not authorize MBM to use protected tax return information in a manner prohibited by applicable federal law.

17. Privacy Rights & Choices

Depending on applicable law and your jurisdiction, you may have rights concerning your personal information, which may include the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Obtain information regarding certain processing activities
• Opt out of certain forms of advertising or data processing
• Withdraw consent where processing relies on consent

Privacy rights are not absolute and may be subject to exceptions for professional recordkeeping, tax requirements, regulatory obligations, fraud prevention, legal claims, security, or other applicable requirements.

18. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Where a state privacy law applies to MBM and to a particular processing activity, MBM will process applicable privacy requests and provide applicable choices in accordance with that law.

MBM may need to verify the identity and authority of a person submitting a privacy request before fulfilling the request.

19. International Visitors

MBM is based in the United States.

Individuals located outside the United States may contact MBM regarding applicable U.S. tax, accounting, business, credit, or other professional matters.

Information submitted from outside the United States may be processed in the United States or in other jurisdictions where authorized service providers operate, subject to applicable requirements.

20. Children & Age Restrictions

MBM’s website and online professional services are intended for adults age 18 and older.

We do not knowingly solicit personal information through this website from children under 18 for independent use of our services.

21. Security Incidents

If MBM becomes aware of a security incident involving protected information, MBM will evaluate the incident and take appropriate measures consistent with applicable law, contractual obligations, and its information security procedures.

Where notification to affected individuals, regulators, law enforcement, service providers, or other parties is legally required, MBM will follow applicable notification requirements.

22. Third-Party Websites

Our website may contain links to websites, platforms, services, or resources operated by third parties.

MBM is not responsible for the independent privacy, security, or information-handling practices of third parties. Visitors should review the privacy policies and terms of those services.

23. Changes to This Privacy Policy

MBM may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, legal requirements, or privacy practices.

The current version will be posted on this page with an updated “Last Updated” date.

Where appropriate or legally required, material changes may be communicated through additional methods.